Support Policy Page

Welcome to the Support Policy page of SHALANKA DOT COM, Sri Lanka's premier multi-vendor marketplace dedicated to promoting and selling Made in Sri Lanka products. We want to ensure that you have a smooth and enjoyable experience on our platform, and we are committed to providing excellent customer support. Please read this policy carefully to understand our support process.

Types of Support:

  • We offer various types of support, including email support, chat support, and phone support.
  • The availability of these support options may vary depending on the nature of your inquiry and the seller of the product.

Support Hours:

  • Our support team is available to assist you from 9:00 am to 5:00 pm, Monday through Friday (excluding public holidays in Sri Lanka).
  • You may also contact sellers directly through our platform for product-specific inquiries.

Response Times:

  • We strive to respond to all support inquiries within 24 hours.
  • Response times may vary depending on the nature and complexity of the inquiry.

Escalation Process:

  • If you are not satisfied with the response you receive from our support team, you may escalate your inquiry to a supervisor or manager.
  • Please provide a detailed explanation of the issue and any relevant information.


  • We welcome your feedback on our support process and services.
  • Please let us know if you have any suggestions or ideas for improvement.

By using our platform, you agree to the terms of this support policy. If you have any questions or concerns about our support process, please contact our customer support team. We are here to help!

Why Choose us

Trust and reliability are at the core of our values. We've taken extensive measures to authenticate suppliers and ensure the quality of products, establishing an environment where business transactions can occur with confidence.

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