Welcome to the Return Policy page of SHALANKA DOT COM, Sri Lanka's premier multi-vendor marketplace dedicated to promoting and selling Made in Sri Lanka products. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return a product. Please read this policy carefully to understand our return process.
Eligibility for Returns:
- You may return products purchased on our platform within 14 days of delivery.
- Products must be in their original condition and packaging, and must not be damaged or used.
- To initiate a return, please contact the seller directly through our platform or contact our customer support team.
- You will be required to provide proof of purchase and the reason for return.
- The seller will provide instructions for returning the product and may request additional information or documentation.
- Once the seller receives the returned product and verifies that it is in its original condition, a refund will be issued.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take up to 14 days to process, depending on your payment provider.
- Sellers may offer exchanges for products, but this is at their discretion.
- If you would like to exchange a product, please contact the seller directly.
- Certain products may not be eligible for return due to their nature or hygiene reasons.
- Personalized or custom-made products may also not be eligible for return.
- Shipping costs for returns are the responsibility of the buyer unless the product is defective or damaged.
By purchasing products on our platform, you agree to the terms of this return policy. If you have any questions or concerns about our return process, please contact our customer support team.